At Velora Epic, we aim to provide high-quality products and a positive shopping experience. Please read our refund policy carefully before making a purchase.
1. Eligibility for Refunds
Refund requests may be accepted if:
- You received a damaged or defective product.
- You received an incorrect or different product from what you ordered.
- Your order was significantly different from the product description.
- The product arrived damaged during shipping.
- For eligible cases, please contact us within 7 days of receiving your order.
2. Non-Refundable Items
Refunds may not be available for:
- Products that have been opened, used, or damaged after delivery due to customer handling.
- Products without their original packaging, where applicable.
- Items purchased during a final sale or clearance promotion, unless they are defective or incorrectly supplied.
- Orders where the customer provided an incorrect delivery address.
- Products returned after the applicable refund period.
3. Damaged or Incorrect Products
If your product arrives damaged, defective, or incorrect, please contact us as soon as possible. We may request photographs or other information to verify the issue.
If the claim is approved, we may offer a replacement, exchange, or refund, depending on the circumstances and product availability.
4. Change of Mind
If you simply change your mind after purchasing a product, a refund or return may not be available unless otherwise stated for that particular product.
5. Refund Process
Once we receive and review your refund request, we will notify you whether it has been approved or rejected.
If approved, the refund will be processed using the original payment method, where possible. The time required for the refunded amount to appear in your account may depend on your bank or payment provider.
6. Shipping Costs
Original shipping charges may be non-refundable unless the return is due to an error on our part, such as sending an incorrect or defective product.
If a return is approved, we will inform you whether return shipping costs are your responsibility or covered by Velora Epic.
7. How to Request a Refund
To request a refund, please contact us through the contact details provided on our website and include:
- Your order number
- Your name and contact information
- Reason for the refund request
- Photos or other evidence, if the product is damaged, defective, or incorrect
8. Policy Changes
Velora Epic reserves the right to update or modify this Refund Policy at any time. Any changes will be posted on this page with the updated effective date.
9. Contact Us
If you have questions about this Refund Policy or wish to request a refund, please contact Velora Epic through the contact information available on our website.
Website: www.veloraepic.com
